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FAQs

I'm having problems logging into your website, Whats is wrong?

We have recently had major changes to our website. This could be the result of having cookie issues. To fix this, please visit https://support.google.com/accounts/answer/32050 and follow the instructions listed on that page. If your still having issues, please visit [Contact us] page and we will help investigate.


Is there a local store that I can come into and get my cell phone repaired?

Yes! You can come in and get your computer, iPad, iPhone or any other cell phone/tablet repaired while you wait! We do business all over the world via our website, however, our local stores are in the beautiful Ponte Vedra and Fruit Cove Florida! Locally, we service many customers in Jacksonville, St. Augustine, Fruit Cove, Mandarin and the surrounding areas. Come in and see us anytime at the addresses below! You can also give our local number a call and let us know your repair needs!

iRepairFast Ponte Vedra
3787 Palm Valley RD STE 101
Ponte Vedra FL 32082
Local Number (904) 373-0063
iRepairFast Fruit Cove
119 Bartram Oaks WALK STE 105
Fruit Cove FL. 32259
Local Number (904) 800-3798 

I am a website customer, what is the best way to reach iRepairFast customer support?

You can reach us by chat on the bottom right of our website, in which you can chat real time with a repair tech about your repair or part order. You can get device repair quotes and request multiple repair discounts. You can also e-mail us at TechSupport@iRepairFast.com, or even call us toll free at 1-904-373-0063 during Monday-Friday 8:00am-9:00pm (With the occasional lunch break ; ).


Do you only repair what is listed?

We repair many devices that aren't currently listed! All you need to do is select the Custom Repairs/Android Repairs option in our menu or Click Here, fill out and submit the form provided. We will get back to you on the price for repair very quickly and you can decide whether to proceed or not!


Do you include a warranty with your repairs?

Definitely, all repairs done by iRepairFast include a 90-day parts and labor warranty, so if you have any issues directly related to the repair you received within 90 days of the repair we will service your device. We do not cover repairing cracked glass and or a broken LCD due to a customers secondary physical damage.


Do you include a warranty for the parts you sell?

Yes, all parts from iRepairFast include a 90-day warranty,we will cover any physical defects or defective parts. We dont however cover the part being damaged during a DIY repair. 


I selected the mail in my phone option, now how do I send my phone to you?

Select a bubble wrap lined package or reinforced small box, make sure to only pack the device with no other contents (don’t include chargers or original box). Turn off your device and remove the battery, please pack the battery in the box seperately if possible.

Try and include your order number, and name so we can properly identify your device!

Mail your device to:


iRepairFast
3787 Palm Valley RD STE 101
Ponte Vedra FL 32082

*Once we have completed the repair we will return the device to your address and provide you with a tracking number so you will have an estimated time of arrival for your device.


What should I send with my device when I ship it?

Just the device,battery, order number and name. Anything else will just increase the shipping weight therefore increasing the cost of shipping.


Do you need my passcode when I send my device?

No, but If the device is locked we cannot properly diagnose and test devices after completing the repair.


Do you buy used devices?

Yes we do, just select the "Cash for Phones" option from our menu and fill out the provided dialogue box. Try and send a picture of your device and be very specific about the description of the device you want to sell. We will respond back with a quote on what we will offer you for your device. If you choose to proceed with selling your device we will provide instructions on how to proceed with the transaction.


Is there a difference between Verizon, Sprint and AT&T iPhone and iPads?

Yes, there is a difference in the internal hardware of the Sprint/Verizon and AT&T devices! Make sure that you specify during the checkout process whether it’s a Verizon or AT&T device so we can properly identify your part.


Do you do repairs on white iPhone and iPads?

Yes we do, just select what color device that you have during the checkout process so we can properly identify your parts.


Is your checkout and payment processing secure?

Our site uses a secured checkout page that automatically encrypts your confidential information in transit from your computer to ours using the Secure Sockets Layer protocol (SSL) with an encryption key length of 128-bits (the highest level commercially available).


What kind of payments do you take?

We accept payments by: Visa, MasterCard, American Express, Discover and PayPal!


Do you partner with computer repair shops around the USA and provide businesses with repairs?

Yes! We have many enterprise customers across the USA. We offer discounts to school systems, computer repair shops, and businesses that want us to service their computer systems, tablets and business cell phones. We offer an easy solution for these customers. To get details just send us an email with your business details. We would be glad to let you know what we can do for you!


Who is the owner of iRepairFast?

The owner of iRepairFast is a United States Marine Veteran his BIO can be found here!